Privacy Policy

Last updated: October 17, 2026

OneWay Insurance respects your privacy and is committed to protecting the personal information you share with us through our website, forms, phone calls, text messages, WhatsApp, and other communication channels.

OneWay Insurance is a trade name (DBA) of Paisano Insurance Agency. References to "OneWay Insurance," "we," "us," or "our" in this Privacy Policy refer to Paisano Insurance Agency, doing business as OneWay Insurance.

Information we collect

We may collect information that you voluntarily provide to us, including:

• First and last name
• Phone number
• Email address
• ZIP code
• Vehicle and driver information
• Information about your current insurance coverage
• Information needed to prepare or request a quote
• Information you share through forms, phone calls, SMS, or WhatsApp

We may also collect certain technical information related to your use of our website, such as IP address, browser type, device, pages visited, and data obtained through cookies, pixels, or similar technologies.

How we use your information

We may use the information we collect to:

• Respond to your requests for information
• Prepare or facilitate insurance quotes
• Contact you regarding a quote request
• Provide customer service and support
• Follow up on requests, quotes, or policies
• Communicate with you by phone, email, SMS, or WhatsApp
• Improve our website, services, and customer service processes
• Measure the performance of our advertising campaigns
• Comply with applicable legal, regulatory, or business obligations

Quotes and insurance companies

To evaluate coverage options, certain information may be shared with insurance companies, quoting platforms, technology providers, or other third parties necessary to process your request.

The information required may vary depending on the insurance company, the type of coverage requested, and the applicant's specific circumstances.

Submitting information or a quote request does not guarantee approval, availability of coverage, or a specific rate.

Phone, SMS, and email communications

If you provide your contact information and request information, a quote, or service, OneWay Insurance may contact you regarding that request by phone, text message, email, or other reasonable means of communication.

Consent to receive marketing communications is not a condition of purchasing any product or service. Message and data rates may apply depending on your mobile carrier. Message frequency varies. You may opt out of text messages at any time by replying STOP, and you may reply HELP for assistance.

SMS consent and mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or messaging platforms, is permitted.

All of the categories of sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS / text messaging program

OneWay Insurance offers an SMS program (OneWay Insurance Customer Notifications). You can opt in by entering your mobile number on our website quote form at insureoneway.com and checking the optional, unchecked SMS consent box(es). One box covers informational messages about your quote, policy, payments, renewals and customer service; a separate box covers promotional messages such as offers and discounts. Consent is not a condition of purchase.

Message frequency varies based on your requests and account activity. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. You can also contact us at (708) 888-0327 or [email protected].

WhatsApp

If you choose to communicate with OneWay Insurance through WhatsApp, you acknowledge that your communications may also be subject to the terms, conditions, and privacy policies of WhatsApp and Meta.

We recommend that you do not send highly sensitive information through WhatsApp unless a OneWay Insurance representative directs you to an appropriate and secure method for doing so.

Cookies and tracking technologies

Our website may use cookies, pixels, and similar technologies to:

• Analyze website traffic
• Remember certain preferences
• Improve the user experience
• Measure advertising campaigns
• Understand how visitors interact with our website

These tools may be provided by third parties such as Google, Meta, or other analytics and advertising providers.

How we share your information

OneWay Insurance does not sell your personal information to third parties for their own independent commercial use.

However, we may share information when reasonably necessary with:

• Insurance companies
• General agents, brokers, or other authorized participants in the insurance process
• Quoting platforms
• CRM and communications providers
• Technology providers
• Payment processors, when applicable
• Companies that help us operate our business
• Professional advisors
• Government or regulatory authorities when there is a legal obligation

These third parties may have their own privacy policies and obligations regarding the handling of information. The sharing described in this section does not include SMS opt-in data or consent, as stated above.

Information security

We take reasonable measures to protect personal information against loss, unauthorized access, misuse, alteration, or disclosure. However, no electronic system, database, or internet transmission can guarantee absolute security.

Information retention

We may retain certain information for as long as reasonably necessary to:

• Respond to your request
• Maintain business records
• Provide service
• Meet contractual requirements
• Comply with legal or regulatory obligations
• Resolve disputes

Your choices

You may contact us to request, where applicable:

• An update or correction of your information
• Information about the data we have collected
• Removal from certain promotional communications
• Limitation or cancellation of certain marketing communications

Some records may need to be retained when there is a legal, contractual, regulatory, or legitimate business obligation.

Links to third-party websites

Our website may include links to websites, platforms, or services operated by third parties. OneWay Insurance does not control the privacy practices of these external sites and is not responsible for their policies or content. We encourage you to review the privacy policies of any external site you visit.

Children's privacy

Our services and website are not intentionally directed to individuals under 18 years of age. We do not knowingly collect personal information from minors for insurance quoting purposes.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, processes, technology, or legal requirements. When we make changes, we will update the date at the top of this page.

Contact us

If you have questions about this Privacy Policy or how we handle your information, you may contact us: